Privacy Policy

Last Updated: May 25, 2026

At Lumgrace™, protecting your personal information and maintaining your trust are important to us. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, place an order, or interact with our Services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a smooth and secure shopping experience, we may collect certain personal and technical information.

Information You Provide Directly

When you:

• Place an order

• Contact customer support

• Subscribe to newsletters or promotions

• Create an account

• Participate in surveys or marketing activities

we may collect information such as:

• Full name

• Email address

• Billing and shipping address

• Phone number

• Payment-related details

• Order history

Automatically Collected Information

When you browse our website, certain information may automatically be collected through cookies and related technologies, including:

• IP address

• Browser type

• Device information

• Operating system

• Website interaction data

• Pages visited and browsing behavior

This information helps us improve website performance, functionality, and customer experience.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

📦 Order Processing

• Confirming and fulfilling purchases

• Processing payments

• Arranging shipping and delivery

• Providing order updates and tracking information

💬 Customer Support

• Responding to questions and requests

• Resolving disputes or issues

• Improving customer service quality

🛍️ Shopping Experience Improvement

• Personalizing website content

• Enhancing navigation and usability

• Improving product offerings and website functionality

🔒 Fraud Prevention & Security

• Detecting suspicious activity

• Preventing unauthorized transactions

• Protecting customer accounts and transactions

📧 Marketing Communications

If you choose to opt in, we may send:

• Promotional emails

• Product announcements

• Special offers

• Store updates

You may unsubscribe at any time.

3. Payment Security & Data Protection

We implement industry-standard safeguards to help protect your information.

🔐 Secure Transactions

Sensitive payment information is encrypted using secure payment technologies and transmitted through protected payment gateways.

🛡️ Restricted Access

Personal information is stored on secure systems accessible only to authorized personnel with confidentiality obligations.

💳 No Full Card Storage

Lumgrace™ does not store complete credit or debit card information after payment processing is completed.

4. Sharing of Information

Lumgrace™ does not sell personal information to third parties for independent commercial use.

However, certain information may be shared with trusted service providers that help us operate our business, including:

• Payment processors

• Shipping carriers

• Website hosting providers

• Marketing and analytics partners

These providers are only permitted to use information as necessary to perform services on our behalf.

5. Advertising & Analytics Technologies

Our website may use cookies, pixels, and related tracking technologies provided by third-party partners to improve advertising relevance and website performance.

Partners may include services such as:

• Meta (Facebook / Instagram)

• Google

• Shopify-integrated marketing services

These technologies may collect browsing behavior and interaction data across websites.

For information regarding third-party privacy practices, please review the applicable provider policies directly.

6. Cookie Policy

Cookies are small files stored on your device that help websites recognize users and improve functionality.

We use cookies for purposes including:

Essential Website Functions

• Shopping cart functionality

• Secure checkout

• User session management

Analytics & Performance

• Understanding visitor behavior

• Improving website performance

• Monitoring functionality

Advertising & Marketing

• Displaying relevant advertisements

• Measuring marketing effectiveness

You may disable cookies through your browser settings, though certain website functions may not operate properly.

For additional Shopify cookie details, please visit:
https://www.shopify.com/legal/cookies

7. Third-Party Websites

Our website may contain links to external websites or services operated independently from Lumgrace™.

We are not responsible for:

• Third-party website content

• External privacy practices

• Third-party policies or security

We encourage users to review third-party privacy policies before sharing personal information.

8. California Privacy Rights (CalOPPA)

In accordance with the California Online Privacy Protection Act (CalOPPA):

• Users may browse our website anonymously

• This Privacy Policy is publicly accessible

• Policy changes will be updated on this page

• Customers may request account updates or corrections by contacting us

Do Not Track (DNT)

Some browsers include “Do Not Track” settings. Where applicable, we attempt to respect supported DNT preferences.

9. Children's Privacy

Lumgrace™ does not knowingly collect personal information from children under the age of 13.

If we become aware that information from a child has been submitted, we will take reasonable steps to remove it promptly.

Parents or guardians who believe a child has provided personal data may contact us directly.

10. Data Breach Notification

In the event of a significant data security incident affecting customer information, we may:

• Notify affected users via email where required

• Post notices on our website

• Take appropriate security and corrective measures

Notification timing may vary according to applicable legal requirements.

11. Email Communication & CAN-SPAM Compliance

We comply with applicable email marketing laws and regulations.

Our communications:

• Clearly identify promotional messages

• Avoid deceptive subject lines

• Include unsubscribe instructions where applicable

Customers may opt out of marketing emails at any time.

Order-related transactional emails may still be sent when necessary.

12. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect:

• Legal requirements

• Operational updates

• Website changes

• Service improvements

Updated versions become effective upon posting to this page unless otherwise stated.

Continued use of the Services after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

📧 Email

service@lumgrace.com

Thank you for trusting Lumgrace™.
We are committed to protecting your privacy and providing a safe and secure shopping experience.