Return & Refund Policy
Return & Refund Policy
At Lumgrace™, customer satisfaction is important to us. We want every shopping experience to feel reliable, transparent, and worry-free. This policy explains how returns, refunds, exchanges, and related requests are handled.
1. Return Eligibility
We provide a 30-day return window starting from the date your order is delivered.
To qualify for a return, products must meet the following conditions:
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Items must remain unused and in original condition
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Products should include original packaging when applicable
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Tags, accessories, manuals, or included components must be intact
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Proof of purchase or order confirmation is required
Returns that do not meet these conditions may not be accepted.
2. Requesting a Return
To begin a return request, please contact our support team first.
📧 Return Support Email
If your request is approved, we will provide:
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Return instructions
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Return authorization details
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Shipping guidance for the package
Please do not send items back without receiving prior approval, as unauthorized returns may be refused.
3. Incorrect, Defective, or Damaged Items
We recommend checking your order immediately after delivery.
If you receive:
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A damaged item
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A defective product
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An incorrect shipment
Please contact us as soon as possible with photos and order details so our support team can review the issue and assist with a suitable resolution.
4. Non-Returnable Products
Certain product categories are not eligible for return or refund, including:
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Personalized or customized products
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Clearance or final-sale items
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Gift cards
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Products showing signs of use or damage after delivery
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Hazardous materials or restricted-use items
Shipping charges paid during checkout are generally non-refundable unless otherwise stated.
If you are unsure whether your item qualifies for return, please contact our support team before submitting a request.
5. Exchange Policy
We currently do not process direct product exchanges.
For customers who wish to replace an item:
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Submit a return request for the original order
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Once approved, place a new order for the desired replacement item
This helps ensure faster processing and product availability.
6. European Union Customer Rights
For orders delivered within the European Union, customers may have the right to cancel or return eligible purchases within 14 days of receiving the order, in accordance with applicable consumer protection regulations.
To qualify:
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Products must remain unused and in resalable condition
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Original packaging and included materials must be preserved
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Proof of purchase is required
This EU cooling-off period applies independently of our standard return policy where legally required.
7. Refund Process
Once your returned package is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
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Refunds are issued to the original payment method used at checkout
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Processing may require up to 10 business days after approval
Please note that additional processing time may depend on your:
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Bank
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Credit card provider
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Payment institution
If you have not received your refund within 15 business days after approval confirmation, please contact us for assistance.
8. Return Shipping Address
Customers must receive return authorization before shipping any package.
Unauthorized returns sent without approval may not be processed.
Contact Information
📧 Customer Support
Thank you for choosing Lumgrace™.
We appreciate your trust and remain committed to providing helpful customer support and a reliable shopping experience.